Resetting the Admin Password

How to reset passwords in IntraLLM AI using the built-in UI—either via Admin Settings (Users) or via the “Forgot password” flow on the sign-in page.

Overview

IntraLLM AI provides built-in, UI-based password reset options. In most cases, you should reset passwords through the product—no database edits or server commands required.

You can reset a password in two ways:

  1. Admin reset (recommended for teams): Admin Settings → Users → set a New Password
  2. Self-service reset: Use Forgot password on the sign-in page (requires a valid email address that can receive the reset email)

Option 1: Admin resets a user password

Use this method if you are an administrator and need to reset your own password (while signed in) or reset another user’s password.

Requirements

  • Your account must be an Admin account type to change other users’ passwords.
  • You must be able to access the Admin area (i.e., you can still sign in).

Steps

  1. Open Admin Settings
  2. Go to Users
  3. Find the target user account (including your own, if applicable)
  4. Enter the New Password
  5. Save/apply the change

After saving, the user can sign in using the new password immediately.

Tip: If you’re resetting someone else’s password, you may want to ask them to change it again after signing in.

Option 2: “Forgot password” on the sign-in page

Use this method when you cannot sign in and you have access to the account’s email inbox.

Requirements

  • The account must have a valid email address on file.
  • That email address must be able to receive password reset emails (check spam/junk folders too).

Steps

  1. Open the Sign-in page
  2. Select Forgot password
  3. Enter the email address for the account
  4. Follow the link sent to that inbox to set a new password

Note: Your deployment must have email delivery configured for reset emails to arrive (for example, via your organization’s SMTP/email provider).

Creating users and setting initial passwords

When an Admin creates a new user, you can set the initial password directly:

  1. Open Admin Settings → Users
  2. Choose Add New User
  3. Enter the user details
  4. Set the password to your preferred value
  5. Save to create the account

Permissions overview

  • Admin accounts can:
    • Reset other users’ passwords via Admin Settings → Users
    • Create new users and set initial passwords
  • Non-admin accounts typically can:
    • Reset their own password using Forgot password (if email reset is enabled and the email address is valid)

Privacy and security notes

  • Passwords are not stored in plain text. IntraLLM AI stores only secure password hashes in your instance database.
  • Password reset emails are sent only to the registered email address for that account.
  • Account data remains within your IntraLLM AI instance. Nothing is shared externally unless your organization explicitly configures external services (for example, an email provider for sending reset links).

If you have concerns about account security or email delivery configuration, contact your system administrator.